Frequently Asked Questions
Everything you need to know about your Hat Country experience.
How do I determine my correct hat size?
To find your perfect fit, measure the circumference of your head about one inch above your eyebrows using a soft measuring tape. Compare your measurement in inches or centimeters to our size chart found on each product page.
What is your return policy for headwear and apparel?
We offer a 30-day return window for unworn items in their original condition with tags attached. Please note that for hygiene reasons, items must show no signs of wear or makeup stains to be eligible for a full refund.
How long will it take for my order to ship?
Most in-stock orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, while expedited options are available at checkout.
Do you offer international shipping?
Yes, Hat Country ships to many countries worldwide. International shipping rates and delivery times vary by destination and are calculated automatically during the checkout process.
How should I care for my felt or straw hat?
We recommend using a soft-bristled hat brush for felt hats and a damp cloth for straw hats. Always store your hats upside down on their crown or on a hat rack to maintain the shape of the brim.
Can I track my package once it has been sent?
Absolutely. Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website so you can monitor your delivery in real-time.